Delivery and Return Policy
Delivery
All ordered items are delivered by courier within the time frame specified for each product.
-
If the product states 1–3 business days, it means the item is in stock, and delivery will take 1–3 business days.
-
Couriers deliver within 1 day to major cities and within 2 days to regional areas.
-
If the product states 5–9 business days, it means the item is with the manufacturer. Such orders are grouped and processed together but never exceed the time stated in the product description.
-
If your order contains products with different delivery times, the entire order will be shipped according to the longest delivery time, but not exceeding the specified period.
Returns
You can return your purchased items within 30 days of placing the order in the following cases:
- The color, size, or quality of the product did not meet your expectations;
- The product is defective;
- The product does not match what you imagined and you do not like it;
- Other reasons provided for in Lithuanian law.
For all return cases, please contact us: 📞 +370 672 88887 ✉ info@ugauga.lt
Working hours: Monday–Friday, 10:00–18:00